Punctuality improvement plan for public transport

Paul Lynch, Managing Director of Stagecoach Yorkshire
Paul Lynch, Managing Director of Stagecoach Yorkshire

Transport bosses have pledged to improve the punctuality of bus services in Doncaster borough as part of a five -year improvement plan.

The Punctuality Improvement Partnership is a five year commitment that will see transport authorities working with Doncaster’s bus operators to reduce congestion and improve time keeping on bus routes.

Minimum targets have been set for 98 per cent of bus journeys to operate and 
90.5 per cent to run on time.

The PIP programme is supported by the Department for Transport and aims to see a real positive difference to the bus services which support businesses and connect communities.

South Yorkshire Passenger Transport Executive will lead the project with support from Doncaster Council and bus companies First South Yorkshire, Stagecoach Yorkshire, and TM Travel.

David Young, SYPTE interim director general, said: “This partnership approach acknowledges improving punctuality and reliability is a collective responsibility.

“We will work tirelessly together to further improve the customer offer, and make buses a reliable alternative to car travel.”

Paul Lynch, Stagecoach Yorkshire managing director, said: “We have already achieved great things for Sheffield and Rotherham bus services through our bus partnerships.

“Working closely together with our partners in the PIP means we can make further strides in maintaining high standards of punctuality and reliability across South Yorkshire, encouraging people out of cars and onto buses, which have continually developed as a realistic alternative to the car.”

Ben Gilligan, First South Yorkshire managing director, said: “Providing punctual and reliable services on a consistent basis is crucial to attracting even more people onto public transport.

“By working together in partnership we have already been able to improve services for customers.

“First therefore welcomes the renewed focus of all the partners in improving bus punctuality for customers across South Yorkshire and further boosting the number of people switching to using buses.”

The PIPs will utilise the knowledge within the project teams to introduce positive developments that will further enhance customers’ experience on bus.

Residents have welcome the move. One regular bus service user, who declined to be named said: “I rely on public transport to get me to and from work and it’s very annoying and inconvenient when the service is running late or when buses are missed out.

“It’s a constant problem so I think this improvement plan will make a real difference to residents in Doncaster.

“Hopefully, this will encourage people will to use the bus services in future.”