TalkTalk cyber attack: customers warned personal and bank details at risk

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Credit card and bank details of up to four million TalkTalk customers could be at risk tonight after a cyber-attack hit the phone and broadband firm.

The company tonight confirmed it has been subjected to a ‘significant and sustained’ cyber attack.

TalkTalk has also warned customers - including those in Sheffield and South Yorkshire - that the following data may have been accessed by hackers:



-Dates of birth

-Email addresses

-Telephone numbers

-TalkTalk account information

-Credit card details and/or bank details

The firm has advised all customers to keep an eye on their accounts and anyone noticing anything suspicious to contact their bank and Action Fraud on 0300 123 2040 ASAP.

The firm said in a statement: “We are very sorry to tell you that on Thursday 22nd October a criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyberattack on our website on Wednesday 21st October. The investigation is ongoing, but unfortunately there is a chance that some data may have been accessed.

“We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed.

“We would like to reassure you that we take any threat to the security of our customers’ data very seriously.

“We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future.

“Unfortunately cyber criminals are becoming increasingly sophisticated and attacks against companies which do business online are becoming more frequent.

“We are contacting all our customers straight away to let them know what has happened and we will keep you up to date as we learn more

“We have taken all necessary measures to secure our website following the attack”

“Together with cybercrime experts, the security services and the police, we’re continuing to complete a thorough investigation

“We’ve contacted the major banks, and they will be monitoring for any suspicious activity on our customers’ accounts

“We have contacted the Information Commissioner’s Office

“Keep an eye on your accounts over the next few months. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via

“If you are contacted by anyone asking you for personal data or passwords (such as for your bank account), please take all steps to check the true identity of the organisation.

“Check your credit report with the three main credit agencies: Call Credit, Experian and Equifax”

*Have you been affected? Let us know by emailing or tweeting @sheffieldstar