New check-in system for Doncaster Royal Infirmary patients

Doncaster Royal Infirmary. DRI. (Picture: CHRIS BULL HospitalD3707CB)
Doncaster Royal Infirmary. DRI. (Picture: CHRIS BULL HospitalD3707CB)

Patients attending cardiology, chest and gastro outpatient clinics at Doncaster Royal Infirmary will be the first to use a new check-in system for their clinic appointments.

Starting on Wednesday May 20, patients attending clinics in the hospital’s South Block will be able to check themselves in with a touch of a finger at a new electronic kiosk.

The system called ‘InTouch’ is being piloted by Doncaster and Bassetlaw Hospitals for three months with the aim of giving patients a faster appointment check-in service and to improve clinic waiting times. Doctors and health staff will also be able to pinpoint exactly where their patients are and record the outcome of each patient consultation quickly.

Linda Watts, iHospital Programme Manager at the Trust, said: “The InTouch system is one of the many things we are doing, through the iHospital Programme, to enhance the patient experience and improve our systems to release more time for patient care by taking advantage of the technologies already out there.”

“It’s very similar to the systems already in place in busy airports which give people the opportunity to check themselves in and beat the queues. We are looking forward to trying out this new system to help us to create a more relaxed clinic waiting area for all our patients and their families – enhancing their experience.”

Patients using the new check-in system for the first time will be fully supported by the Trust’s team of receptionists who will be on hand to guide patients through the system. Once patients have checked-in they will be called for their appointment by a ‘calling screen’.

The electronic system recognises the cultural diversity of the people living in the Doncaster community and can be changed to different languages, helping to give all patients a much improved clinic experience.

At the end of the three month pilot period the health trust will consider the success of the system before further roll out across all outpatient clinic areas in the Trust.