Doncaster care home is told to improve

The Laurels Care Home, Norton. Picture: Marie Caley NSST 08-04-15 The Laurels MC 2
The Laurels Care Home, Norton. Picture: Marie Caley NSST 08-04-15 The Laurels MC 2

A Doncaster care home is failing to meet the required standards and must make improvements, a Government watchdog has ruled.

Staff at the Laurels Care Home in Norton were told it ‘requires improvement’ by inspectors from the Care Quality Commission - CQC.

Officials made an unannounced visit to the home in High Street, which cares for 30 elderly residents - some with dementia.

They reported that the standard of leadership and responsiveness of staff to meet care needs were not up to scratch.

However, the CQC also noted the care service provided was ‘good’ and generally safe, caring and effective.

The latest visit in February followed an inspection in November last year which said elderly residents’ views and experiences were not taken into account in the way services were being delivered.

Care home owner Andre Swales, aged 55, said: “The concerns raised were in reference to how records were kept and the administration side of it, which has now been addressed.

“In terms of care for residents, out services were praised in all of the key areas.”

The report said that residents feel there are not enough activities organised to keep them occupied. One resident said: “There isn’t really enough to do.”

In addition inspectors found there were not enough staff available to answer residents’ calls for help during certain times of the day, which meant patients sometimes had to wait for long periods for assistance.’

Staff were seen to use ‘unsafe practices when administering breakfast medications’ and there was ‘no effective system in place’ to ensure suitably qualified staff were available to meet the needs of service users.

The standard of management must also be improved after inspectors said systems in place for monitoring quality were ‘ineffective’.

However, inspectors praised care home staff for ensuring service users are protected from the risk of abuse.

The report said: ‘the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.’

Staff were also observed to be effective in their delivery of care and workers had attended regular training.

Care teams were found to have a caring attitude towards residents.

The report said: “We saw that staff knew people who used the service very well and had a warm rapport with them. There was a relaxed atmosphere throughout the building.”

The CQC is will make a follow up visit in the coming months to monitor progress.