Doncaster health users urged to air views on Twitter

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A Yorkshire health trust has launched Twitter as an extra way patients can get in touch with staff.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) has a number of ways patients can contact them, including a Patient Advice and Liaison Team (PALS), but has also launched Twitter so that service users can comment to them at a touch of a couple of buttons on their mobile phone, tablet or laptop.

Twitter has been introduced to offer patients a way of instant and real time feedback.

Julie Mouncher, who oversees the PALS Team, said: “We encourage patients to tell us about the service they have received - whether they are telling us something is great....or not so great. We listen to every comment submitted to us and use it to help shape our services of the future.”

Twitter means patients can comment as soon as they have attended their appointment or received their treatment.

RDaSH can be contacted via Twitter by tweeting them @rdash_nhs. Patients will receive responses between the times of 9am - 5pm Monday to Friday.