A Barnsley technology company plans to double its client base after setting up a new online customer support system - with a little help from their friends.
Active Voice & Data has collaborated with its neighbours Praxsoft and Genius Division – all based at Barnsley’s Business and Innovation Centre - to create a new online gateway for its customers.
This will allow users to log a problem and track its progress anytime and anywhere.
The company, which specialises in telecommunication and broadband solutions, expects its new facility will enable them to give clients a quicker, more efficient service and save them time.
Managing director Iain Simpson, who set-up the firm 14 years ago, said: “In one fell swoop this innovation will enable us to improve our communication with existing customers and increase our capacity to take on more. We’ve built our turnover up to the million-pound mark over the years and on the back of this development we aim to expand and increase that three-fold within the next three to five years.”
IT specialists Praxsoft were enlisted to help with the background technical work, while digital design agency Genius Division was drafted in for the design aspect of the software.
They received additional support from Enterprising Barnsley.
The company currently has a turnover of around £1m and employs eight communications experts and support staff. Their 300-strong client list includes start-ups, small and medium enterprises, large corporations and charities, including The Prince’s Trust.