Upfront fees versus hidden charges
Have you ever been caught out by hidden charges?
Many companies inform you of what they DO include but fail to inform you what they don’t include and what they charge extra for. Here at Spencers we are very upfront about our charges and what’s included.
For example, Spencers do not charge landlords or tenants for tenancy renewals, we feel this is all part of managing a property.
When organising maintenance what we quote is what the contractor charges, there is no added commission on top of any works arranged. We have an amazing Landlord Online Portal for Fully Managed Landlords to use where you can access your statements at any point and download or print copies, as well as getting other tenancy information, therefore no charges for copies of your landlord statements or statements for tax purposes. The deposit is registered with the Deposit Protection Service (DPS) at no extra charge.
I would check with any agent that you are considering that they do not have hidden fees for additional services as these can add up very quickly and in the long run become uncostly effective.
You’re always welcome in to our amazing, very soon to be extended, offices on Ecclesall Road where we are all based, that is open six days a week, making it easier for you and your tenants to call in if you ever wish to come and discuss anything face to face. Our staff to property ratio means that we have a dedicated team that pay extreme attention to detail and are incredibly thorough, we make sure that we have time for our clients. Spencers is a family business and service and reputation is everything to us, we go above and beyond and regularly deal with enquires and issues outside of office hours. Our testimonials say it all really and we have clients that have worked with us for over 10 years due to the impeccable service we provide that no other agent can match.
Zoe Addenbrooke, Spencers, Lettings Manager. 467 – 469 Ecclesall Road, Sheffield S11 8PP Tel 0114 2683682