Doncaster-based insurance firm introduces 24/7 centre service

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Doncaster-based One Call Insurance is set to implement a 24 hour, seven days a week call centre service.

The move comes after a review of their services which indicated when customers were making calls and for how long they had to wait.

Glynn Fox, marketing manager, said: “We know not everyone can call between 9am and 9pm.

“Customers can struggle to make time to call us, and we hope our 24 call centre hour opening times will ease the pressure when needing to call.

“Insurance, and the thought of calling a call centre, can be stressful at the best of times, so we feel giving our customers the opportunity to call us whenever is best for them will help make organising their insurance somewhat more enjoyable.

“This means our customers could call us before they start or after they finish work, or perhaps once they’ve got home, cooked tea, put the kids to bed and had time to collect their thoughts.

We’ve had our 24 hour claims and breakdown available to customers for a number of years but we’re always looking to identify ways of make our customer experience more enjoyable, specifically customer services.”